Returns & Refunds Policy at Florist Merton

Our Fresh Flowers Guarantee for Merton Customers

At Florist Merton, we are devoted to delighting our community with beautiful, fresh flowers. As a trusted local Merton florist serving nearby households and businesses, we take pride in sourcing only the freshest blooms, expertly arranged for every occasion. Our Fresh Flowers Guarantee ensures that every order arrives vibrant and in peak condition — so you can buy with total confidence.

Damaged-on-Arrival Policy

We make every effort to ensure your flowers reach you in perfect condition. However, if your order arrives damaged or not as described, please notify us as soon as possible—preferably within 24 hours of receipt. Provide clear photographs and a brief description of the issue. Our friendly team will review your case swiftly and offer a suitable resolution, upholding our commitment to quality and service for Merton residents.

Freshness Guarantee & Window

Our flowers are guaranteed to remain fresh for a minimum of five days from delivery, provided they are cared for according to the enclosed instructions. If you notice your flowers wilting or deteriorating within this freshness window, and you have followed the recommended care guidelines, you may be eligible for a replacement or a refund. The Fresh Flowers Guarantee is our way of assuring Merton customers that only the very best blooms reach your door.

Refund and Replacement Options

Depending on the nature of your complaint, we offer a choice between a full refund or a replacement bouquet. For flowers that arrive damaged or do not meet our freshness standards, let us know promptly. Upon validation, you can choose either a refund back to your original payment method or the prompt dispatch of a fresh replacement arrangement, delivered at no extra cost to your Merton address.

How to Make a Complaint

Your satisfaction is of the utmost importance at Florist Merton. If you are dissatisfied with your order or our service, please let us know as soon as possible. Include any supporting information, such as photos and your order reference, so we can investigate. We aim to respond to complaints within one business day and commit to resolving all concerns quickly and fairly. As a leading Merton florist, your feedback matters deeply to us—helping us to keep improving our products and service.

Proudly Serving the Merton Community

Florist Merton is proud to be your local flower specialist, delivering exceptional arrangements to both individual households and businesses in the area. Our dedication to quality, freshness, and customer satisfaction sets us apart. Thank you for trusting us with your special moments and everyday floral needs.

Please note: Our policies are designed to provide peace of mind to our valued Merton customers. Claims and requests should be made as soon as possible to ensure timely resolution. We reserve the right to request further information for verification purposes.