These Terms & Conditions ("Terms") outline the rules and requirements that apply to all online orders placed with Florist Merton (“we”, “us”, “our”) for flower delivery services in Merton and the surrounding areas. By completing an order through our website, you agree to be legally bound by these Terms. If you do not accept these Terms, please refrain from using our services.
Florist Merton reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. We recommend you review these Terms regularly to ensure you are aware of any updates.
To use our online flower delivery service, you must be at least 18 years old and capable of entering into a legally binding contract. By placing an order, you confirm that you meet these eligibility requirements.
Our flower delivery services are available throughout Merton and nearby locations. While we make every effort to serve surrounding areas, coverage may occasionally be limited by operational or logistical constraints. Please check our delivery information for up-to-date availability.
When you place an order through our website:
It is your responsibility to ensure the details submitted are accurate. Incorrect information may result in delays or undelivered items, for which we cannot be held responsible.
All orders are subject to product availability. In rare circumstances, certain flowers may be out of stock or unavailable due to seasonality or market availability. Should this occur, we will contact you to discuss suitable replacements or options.
We strive to ensure that all images and descriptions of our flowers and arrangements are accurate and up to date. However, slight variations in colour, size, or packaging may occur as flowers are natural products, and some designs are subject to seasonal availability.
In the unlikely event that a particular flower or item is unavailable on your chosen delivery date, we reserve the right to substitute it with a similar item of equal or higher value, maintaining the style and colour scheme as closely as possible. If a major substitution is required, we will seek your approval first where time allows.
We offer flower delivery services throughout Merton and surrounding areas, subject to availability. Delivery charges and timescales will be indicated at checkout.
Please ensure correct delivery information is provided. We are not liable for failed deliveries resulting from incorrect or incomplete addresses.
Full payment for online flower delivery must be made at the time of order. We accept major debit and credit cards, and other accepted payment options as indicated at checkout. Payment is processed securely through our payment provider.
All prices are inclusive of VAT where applicable and are displayed in British Pounds (GBP). Delivery charges, if any, will be clearly shown before you confirm the order.
We reserve the right to refuse any order if payment is not authorised or if fraudulent activity is suspected. If you experience difficulties making a payment, please follow the instructions provided at checkout or contact us using the appropriate methods given on our website.
If you wish to cancel an order, please notify us as soon as possible. We can accept cancellations as follows:
To request a cancellation, use the appropriate method detailed on our website.
We pride ourselves on the freshness and quality of our flowers. If you are not satisfied with your order, please contact us within 24 hours of delivery, providing your order number and photographic evidence if possible.
In the unlikely event the flowers arrive in poor condition or are incorrect, we will offer a suitable solution. This may include replacement, partial refund, or full refund depending on the circumstances. The outcome will be determined by the nature of the issue and the support you provide.
Due to the perishable nature of flowers, we generally do not accept returns unless the goods are faulty or not as described.
If you wish to amend order details (e.g., recipient, delivery address, message) after confirmation, contact us as soon as possible. We can usually accommodate changes prior to the order being processed. However, changes are not guaranteed and are subject to our discretion.
You must ensure that all order and recipient information provided is accurate and complete. Any failure to do so may result in delays, non-delivery, or additional charges. It is your responsibility to ensure the recipient is available to accept the flowers, or that safe delivery instructions are provided.
Our liability to you is limited as follows:
While we take every care in delivering fresh, high-quality flowers, we cannot guarantee specific flower varieties or the longevity of fresh flowers, which may be affected by environmental factors post-delivery.
All content presented on our website, including text, images, and designs, is the exclusive property of Florist Merton or our licensors. You may not reproduce, copy, or otherwise exploit any content for commercial purposes without our express permission.
Your privacy is important to us. All personal information is handled in accordance with the principles outlined in our Privacy Policy. We use your information solely to process orders, arrange delivery, and communicate with you regarding your order. Data may also be used for marketing where you have given consent.
If any of these Terms are held to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply in full force and effect.
These Terms & Conditions and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims relating to orders placed with Florist Merton.
If you have any questions about these Terms, or wish to make a complaint about your online flower delivery, please use the contact form or details provided on our website. We will endeavour to resolve any complaints promptly and fairly.
These Terms & Conditions are applicable to all customers located within Merton and the surrounding areas using Florist Merton for online flower delivery. By placing an order, you acknowledge that you have read, understood and accepted these Terms in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Merton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Merton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
